Process2

Human-Centered Design & Creative Collaboration

User Research, Experience Strategy & Service Design

 

As a UX researcher, experience strategist and service designer, my work focuses on helping make people's lives better. Meaningful user-centered design is research-lead and data-driven by insights from real life. I believe in using both quantitative and qualitative research methods to craft strategies that not only respond to the "How many?" and "How much?" questions, but incisively understands the "Who? How? Why?" 

Whether it be a product, service, event, business or brandI begin by deeply understanding and empathizing with peopleappreciating their nuances, quirks, aspirations and needs. With human understanding as a foundation, we can design experiences with intent.  

 
 
  • Co-creation and participatory design
  • In-depth interviewing
  • Ethnography
  • Surveys
  • Usability testing
  • Lo-fi prototyping 
  • Stakeholder mapping
  • Service blueprints
  • Experience mapping
  • Insights and synthesis
  • Business, community and brand strategy
  • Startup/Incubator mentoring
 

 

Process

From discovering how to design the right thing to ensuring that it's designed right, I work in iterative cycles of research, ideation, concepting and testing to create culturally relevant experiences that are truly purposeful.

 
 Double Diamond Revamped, as illustrated by my friend Dan Nessler

Double Diamond Revamped, as illustrated by my friend Dan Nessler


Culture

Team is everything, and they say culture eats strategy for breakfast. Great experiences are built by teams who embrace their differences and share common ground. I've helped build strong team cultures that foster diversity and inclusion by aligning shared goals and values.

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Collaboration

I believe the smartest person in the room is the room. I'm happiest working on agile, cross-functional teams that like to bounce ideas like basketballs. I play well with others and bring a deep understanding of client relationship management and group dynamics. 

Tools

In grad school they called me the "tool doctor" (wish I were kidding). Years of working at companies that make tools that empower others has shown me that with the right ones, anything is possible. I love to experiment with different methods, tools and processes that push work further.

Communication

I'm versed in Nonviolent Communication methods which has its roots in conflict resolution. It's also helpful for collaborative communication—interpersonally or amongst a group. I believe regular reflection, and the ability to give and receive thoughtful feedback fuels creative evolution.

 

 

Monica Mira Bordoloi

Icons courtesy of The Noun Project